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SaaS Virtual Group

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The SaaS Virtual Group meets on a weekly basis to collaborate and share their experiences. This group is for Blackboard clients who are either on or planning to move to a SaaS deployment for their Blackboard Learn environment. Meetings are held every Tuesday at 1pm ET via Collaborate. For Asia Pacific clients, meetings are held the 1st and 3rd Wednesday each month.

Owned by:

ks27590, sherynanthes

Tags:

saas deployment, learn saas, user group, saas, learn, north america, united states, system administrator

Group Type:

Open

Created:

Apr 17, 2017

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heather.crites in SaaS Virtual Group2 weeks ago (Show more Show less)

The Death of Kibana - how are you replacing it?

I know there was a lot of talk about the logs and replacing Kibana last fall where we offered a lot of feedback. I remember having discussions about linking the logs up with AWS to use with our own log parsers, etc. I haven't attended all of the SaaS Virtual Meetings so I am sure I missed something, but I was a little surprised that Kibana is… (Show more Show less)

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jkelley_blackboard (to heather.crites) 2 days ago (Show more Show less)

I am sharing all this with Product Management. Stay tuned.

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arossi in SaaS Virtual Group5 days ago (Show more Show less)

March 20, 2019 - Meeting Notes Asia Pacific SaaS User Group

Collaborate link to the recording: Bb Collaborate Items discussed: - Kibana removed in 3600.0, instead log files wil be uploaded hourly to the content system: The Death of Kibana - how are you replacing it? - work being done re Ability to customise behaviour of announcement email notifications - move to OpenJDK postponed to June 2019… (Show more Show less)

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ks27590 in SaaS Virtual Group5 days ago (Show more Show less)

SaaS Virtual Meeting - Special Presentation March 26, 2019

Jason Hardin will share updates on Kibana. SaaS Virtual Meeting, March 26, 2019 1:00 PM Eastern https://tinyurl.com/2017bbsaas

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ks27590 in SaaS Virtual Group5 days ago (Show more Show less)

March 19, 2019 Meeting Notes

Via Collaborate Session information included: Updates on Releases Updates on Kibana Information about the Facilitator role in 3600.0.0 Documentation on the new privileges located on help.blackboard.com https://help.blackboard.com/Learn/Administrator/SaaS/User_Management/Roles_and_Privileges/Course_and_Organization_Roles/… Will work to… (Show more Show less)

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ks27590 in SaaS Virtual Group2 weeks ago (Show more Show less)

March 12, 2019 Meeting Notes

Via Bb Collaborate Session includes: LTI connection concerns with 3500.11.0 for those on Continue Delivery 3600.0.0 being deployed to Test/Staging Environments The new B_FACILITATOR role

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jkane in SaaS Virtual Group4 months ago (Show more Show less)

What kind of support does Blackboard offer to SaaS clients?

We are in the beginning planning stages for a potential move to SaaS. One of the major items we are interested in knowing that will help us make a decision is the level of technical and student support provided to SaaS clients. Is there 24/7 support? If so, is it part of the initial agreement or is it at an added cost? If it is at an added cost,… (Show more Show less)

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jkelley_blackboard (to jkane) 2 weeks ago (Show more Show less)

Jason, Heather and Nancy are both right. Administrator initiated technical support is the same 24/7/365 service as with self and manged hosting deployments. We do segregate our Tier 1 and 2 support teams between self-hosted and managed hosted/SaaS customers, since we are responsible for direct operations and maintenance of the systems in the…

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arossi in SaaS Virtual Group3 weeks ago (Show more Show less)

March 6, 2019 - Meeting Notes Asia Pacific SaaS User Group

Hi All, Thanks for joining today's call, link to the Collaborate recording: Bb Collaborate Items discussed: - re-release of 3500.11.0 to address issue with Organizations and Ultra Nav - more in general, improved communication around re-releases - Listserv Bb SaaS distribution list: subscribe here LISTSERV 16.5 - Subscribe or Unsubscribe… (Show more Show less)

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ks27590 in SaaS Virtual Group3 weeks ago (Show more Show less)

Meeting Notes for March 5, 2019

Via Bb Collaborate Discussions include: New re-release of 3500.11.0 into test/staging - new build is 3500.11.0-rel.10+071f567 Designs in Ultra course view.

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Shared by srichter from System Administrator Community3 weeks ago (Show more Show less)

Show us your Institution Page!!

Disclaimer: this is in no way derivative or inspired by other "Show us your ..." discussions created in the community. (I think original credit for these "show us your" discussions goes to Chris Boon from City College Norwich). I am often asked if I have examples of what clients have done with the Institution page in Learn with the Ultra… (Show more Show less)

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arossi in SaaS Virtual Group3 weeks ago (Show more Show less)

APAC SaaS virtual meetings update

During the past few months we have noticed a decline in the number of participants to the APAC SaaS Virtual Group. Part of this was because the old meeting invites from last year ended in December 2018, which led some participants to think we were not running the user group this year. I also suspect that several clients are just busy with the… (Show more Show less)

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alice.garrard 3 weeks ago (Show more Show less)

Hello- I joined this group just resently as my contact Jennifer Frost at BB recommended it. Will there be a meeting today, Tuesday, 3/5 at 1 EST? Thanks Alice

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Upcoming Events

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SaaS Virtual Meeting - Special Presentation March 26, 2019 3/26/19 1:00 PM
Asia Pacific SaaS Virtual Meeting - April 3, 2019 - 11:00 AM Sydney time 4/2/19 8:00 PM
Asia Pacific SaaS Virtual Meeting - April 17, 2019 - 11:00 AM Sydney time 4/16/19 9:00 PM
Asia Pacific SaaS Virtual Meeting - May 1, 2019 - 11:00 AM Sydney time 4/30/19 9:00 PM
Asia Pacific SaaS Virtual Meeting - May 15, 2019 - 11:00 AM Sydney time 5/14/19 9:00 PM

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